Toner & Printer Cartridge Return Policy
At The Cartridge Depo South Africa , our return policy complies with the South African Consumer Protection Act (“CPA”).
Change-of-Mind Returns
Change-of-mind returns are accepted within 30 days of purchase only if the product is:
- new and unused;
- unopened and in original packaging;
- in resalable condition; and
- accompanied by proof of purchase.
Opened or used toner and printer cartridges do not qualify for change-of-mind returns due to the consumable nature of the products.
A reasonable handling or re-stocking fee may apply where permitted by the CPA.
Defective Products – CPA Rights
Under Section 56 of the South African Consumer Protection Act, consumers receive an automatic 6-month implied warranty on defective goods.
If a cartridge is defective, unsafe, or not fit for purpose during normal use, the customer may choose:
- a repair;
- replacement; or
- refund.
These rights apply regardless of any store policy and cannot be excluded.
Supplier Warranty
In addition to CPA rights, The Cartridge Depo provides a 30-day limited supplier warranty on compatible and remanufactured cartridges against manufacturing defects.
This warranty excludes:
- misuse or improper installation;
- printer-related damage;
- electrical faults unrelated to the cartridge;
- normal toner or ink depletion; and
- physical damage or tampering.
Refund Processing
Approved refunds will be processed within 10 working days after inspection and approval of the returned product.
Refunds will be issued using the original payment method unless otherwise agreed.
Non-Returnable Items
The following items may not be returned unless defective under the CPA:
- opened or used cartridges;
- empty or partially used consumables;
- damaged or tampered products;
- special-order items; and
- clearance or non-returnable products clearly marked at sale.
Contact Information
The Cartridge Depo Pty Ltd
115 Blagowrie Drive, Randburg, South Africa
Phone: 010 412 0141
Email:
sales@thecartridgedepo.co.za